How to send us photos for your consultation or order

If we need photos for your consultation or to link to your order, please email them to help@oxfordop.co.uk. Include your order number or account email in the same message so we can match the photos to your account quickly.

Who this applies to

This article applies to customers who have been asked to send photos as part of a consultation, for example to confirm your identity, or after switching from a private prescription to one of our doctors and needing to send photos separately because they did not save when the consultation was linked to your existing payment.

How to send photos

1. Take clear, well-lit photos on your phone or camera.
2. If the photos are weight loss product related, please date them. If the doctors cannot validate your photos, this is probably due to a setting on your phone where we cannot scan it for the metadata. If this is the case, please screenshot the metadata or send in a brand new photo holding up a piece of paper with the date written on it.
3. Open your email and create a new message to help@oxfordop.co.uk.
4. Attach the photos.
5. In the email body, include your order number (if you have one) or the email address on your account, and a brief note about what the photos are for.
6. Send the email.

What to include alongside the photos

• Your order number, if you have one.
• The email address on your account.
• A brief note about what the photos are for (for example "photos for my consultation linked to order 12345").
• Any updates that go with the photos, such as your current height and weight if those have been requested.

Common scenarios

• You completed a consultation, but the doctor has asked for clearer photos. Take fresh photos holding a piece of paper with the date on it and email them in with your order number.
• You switched from a private prescription to one of our doctors prescribing for you. The photos from the new consultation may not save when linked to the original payment; email them in separately to make sure they reach us.
• You have been asked for further photos to support your completed weight loss consultation and want to make sure they are dated. If your phone's settings stop us from reading the metadata, take a fresh photo holding up a piece of paper with today's date written on it.

What to do next

Take the photos and email them to help@oxfordop.co.uk with your order details. We will link them to your account and the consultation as soon as we action the email.

If your BMI cannot be verified through your photos you may be asked for additional photos or even a video call with our pharmacists. 

Still need help?

See our Contact us article for the best way to reach our team.