To place an order, log in or create an account, find your medication, complete the consultation, put the strength and quantity in your basket, and pay. If you have ordered before, most of your consultation answers will already be saved.
Who this applies to
This article applies to all customers, whether you are placing a first order, a one-off order for a new medication, or a repeat order.
How to place an order
| Step | What to do |
|---|---|
| 1 | Log in or create your account at oxfordonlinepharmacy.co.uk |
| 2 | Find your medication using the search bar or by browsing the categories. |
| 3 | Click the yellow "start my online consultation" button at the top of the product page. |
| 4 | Fill in the consultation. If a question does not apply to you, write "N/A" rather than leaving it blank. |
| 5 | Choose your strength and quantity, then click "select". |
| 6 | Go to your basket, confirm your delivery details, and click "pay now". |
| 7 | If your bank asks for app approval, approve the payment, then return to our website. If you do not return, the payment could time out and your order will not be placed. |
| 8 | Please note that some products have a split consultation, which means after payment there will be a 2nd half to complete. |
Every order needs a consultation and an order complete with payment.
Once the order is placed, the doctors review your consultation and the order together so they can make an accurate and safe clinical decision.
If you are reordering
Most of your previous consultation answers will be saved. Check that they are still accurate and update anything that has changed. A few questions need to be reconfirmed every time; the website will flag these.
Most customers prefer to reorder when they are about three-quarters of the way through their current medication, to allow time for any delays.
Common scenarios
- You completed the consultation, but no order is showing. The consultation alone does not place the order. Go back to the product page and complete payment.
- The yellow button has come back. Your previous attempt has timed out. Click it again to start a fresh consultation but complete with order and payment to go through to clinical.
- You want to upload new photos. You can re-upload your most recent photos as part of the consultation.
- The website is not working efficiently. As with all technology, the website occasionally has forms of glitches. If you have tried starting the consultation again, please refresh the website and search for the medication again. If you are still experience technological glitches, please contact us.
What to do next
Log in to oxfordonlinepharmacy.co.uk and follow the steps above. As a regulated pharmacy, we ask that customers complete their own orders unless absolutely needed. If you get stuck on a technical issue, get in touch and we will help guide you.
Still need help?
See our Contact us article for the best way to reach our team.
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