Refer a friend: how the scheme works and how to use your credit

You can refer a friend or family member to Oxford Online Pharmacy through your account. Both of you need to have placed at least one order with us to qualify for the credit. Once the referred person signs up using your unique code and both parties have placed at least one qualifying order, you and they each receive £25 of credit towards your next order.

Who this applies to

This article applies to existing customers who want to refer someone, and to the person being referred. Both parties need to have placed at least one order with us for the credit to be issued.

How to refer someone

1. Log in to your account on oxfordonlinepharmacy.co.uk.
2. Click "refer a friend".
3. Send your unique code to the person you are referring.

When they sign up for an account, the sign-up page asks whether they were recommended. They need to enter your code at that point. Once both of you have each placed at least one order with us, you both receive £25 credit.

How to use your £25 credit

The credit becomes available once both you and the person you referred have each placed at least one order. To use it:

1. Place a new order on oxfordonlinepharmacy.co.uk.
2. At the basket page, look for the credit information at the bottom of the page.
3. Tick the box to apply your credit to the order.

If the credit does not appear

If both of you have placed an order and followed the steps but the credit has not automatically appeared, both parties will need to contact us separately to let us know there is a referral that has not been applied. We can then verify the referral and apply the credit manually.

Common scenarios

• Your friend signed up but forgot to enter your code. Contact us with both account details and we can link the referral if eligible.
• Your friend signed up using your code but has not yet placed their first order. The credit will not appear until both of you have placed at least one order.
• Both of you have placed orders but the credit is not showing. Both parties need to contact us so we can apply it manually.
• Your credit is showing but you cannot see the tick box at checkout. Make sure you are logged in.

What to do next

If you have not yet referred anyone, log in and head to "refer a friend" to get your code. If you have referred someone and the credit is missing, contact us with both account email addresses and the referred order details so we can check.

Still need help?

See our Contact us article for the best way to reach our team.